Expert Opinion

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The true value of reliable delivery

For online retailers, a successful sale doesn’t end at checkout. In many ways, that’s where the most important part of the customer experience begins.

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Top 10 tips for delivery excellence during Peak and beyond

During Peak, when order volumes increase and customer expectations are at their highest, even small improvements to the delivery experience can have a meaningful impact on customer satisfaction and loyalty.

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Online shopping insights to drive growth in uncertain times

In this webinar, NZ Post's Chris Wong and PHD's Ed Sherban explore the latest online shopping trends and discuss the practical decisions businesses are making to drive growth in uncertain times. Watch the recording to hear expert perspectives, real-world examples and actionable ideas you can apply to your business today.

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Business Models

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Video

eCommerce Market Sentiments 2026

This year’s Market Sentiments report brings shopper and retailer research together into nine integrated insights. Each insight explores what’s changing, why it matters to your business, and what you can do to respond.

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Retailer Trends

Business Models

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Growth shifts, favouring local retailers in 2025

2025 was the year online shopping evolved from being the convenient alternative to becoming an integral part of how Kiwi shoppers buy every day.

7 ways to stay scam-safe this peak shopping season

New Zealanders talk online, work online and shop online, but are they online savvy?

As we head into the Peak shopping season, online shopping activity is expected to ramp up. With Cyber Smart Week underway, it’s a timely reminder that staying cyber smart matters. Let’s help protect everyday Kiwis from scams this season.

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Retailer Trends

Shopper Insights

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Creating a great delivery experience

We explore 5 key areas of a great delivery experience that gives you a competitive advantage.

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Lessons from Peak 2024 and what to expect in Peak 2025

Every year, the final quarter (Q4) - from Labour Weekend through the November sales events, to year end - is the most important period in the online retail calendar.

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