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NZ Post’s GM Safety and Wellbeing, Rex Middelbeek, shares how NZ Post prepares its people for Peak and five practical ways businesses can keep their teams safe, well and ready for increased demand.

During Peak, when order volumes increase and customer expectations are at their highest, even small improvements to the delivery experience can have a meaningful impact on customer satisfaction and loyalty.

Every year, the final quarter (Q4) – from Labour Weekend through to year end – is the most important trading period for most retailers. Kiwi shopper habits have continued to evolve with the economic conditions of recent years, and Peak 2025 was no exception.

The first half of 2026 is showing us the early signs of a retail recovery. Online spending in the first half of 2026 was up 12% compared to the same period in 2025.

In this webinar, NZ Post's Chris Wong and PHD's Ed Sherban explore the latest online shopping trends and discuss the practical decisions businesses are making to drive growth in uncertain times. Watch the recording to hear expert perspectives, real-world examples and actionable ideas you can apply to your business today.

The Kennerley Group and NZ Post

This year’s Market Sentiments report brings shopper and retailer research together into nine integrated insights. Each insight explores what’s changing, why it matters to your business, and what you can do to respond.

2025 was the year online shopping evolved from being the convenient alternative to becoming an integral part of how Kiwi shoppers buy every day.