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Displaying: 10/27 for Tools & Resources

Getting your team ready for peak performance

NZ Post’s GM Safety and Wellbeing, Rex Middelbeek, shares how NZ Post prepares its people for Peak and five practical ways businesses can keep their teams safe, well and ready for increased demand.
Content topic
Delivery Experience
Content type
Expert Opinion
NZ Post driver and van

The true value of reliable delivery

For online retailers, a successful sale doesn’t end at checkout. In many ways, that’s where the most important part of the customer experience begins.

Content topic
Delivery Experience
Content type
Expert Opinion
NZ Post delivery driver

How to show up and stand out with AI this Peak

When customers start their shopping journey with AI, being easy to find can be just as important as having a great offer.

Content topic
Online Shopping Trends
Shopper Insights
Content type
Data Analysis
Retailer printing shipping label

Top 10 tips for delivery excellence during Peak and beyond

During Peak, when order volumes increase and customer expectations are at their highest, even small improvements to the delivery experience can have a meaningful impact on customer satisfaction and loyalty.
Content topic
Delivery Experience
Content type
Expert Opinion

Peak 25 insights to drive Peak 26 success

Every year, the final quarter (Q4) – from Labour Weekend through to year end – is the most important trading period for most retailers. Kiwi shopper habits have continued to evolve with the economic conditions of recent years, and Peak 2025 was no exception.
Content topic
Sales Event Days
Content type
Data Analysis
father and son shopping online

Online shopping insights to drive growth in uncertain times

In this webinar, NZ Post's Chris Wong and PHD's Ed Sherban explore the latest online shopping trends and discuss the practical decisions businesses are making to drive growth in uncertain times. Watch the recording to hear expert perspectives, real-world examples and actionable ideas you can apply to your business today.
Content topic
Business Models
Online Shopping Trends
Content type
Video
Expert Opinion

Taking on the grocery giants

The Kennerley Group and NZ Post
Content topic
Business Models
Delivery Experience
Content type
Case Study
Video
Wayne Kennerley

7 ways to stay scam-safe this peak shopping season

New Zealanders talk online, work online and shop online, but are they online savvy?  

As we head into the Peak shopping season, online shopping activity is expected to ramp up. With Cyber Smart Week underway, it’s a timely reminder that staying cyber smart matters.  Let’s help protect everyday Kiwis from scams this season. 

Content topic
Retailer Trends
Online Shopping Trends
Shopper Insights
Content type
Expert Opinion

Creating a great delivery experience

We explore 5 key areas of a great delivery experience that gives you a competitive advantage.
Content topic
Delivery Experience
Content type
Expert Opinion

Mighty Ape: fast, fun and customer first

For Mighty Ape delivery is that moment of truth that defines the entire customer experience. They manage their systems, processes and staffing around getting parcels into the NZ Post network as fast as possible.
Content topic
Retailer Trends
Business Models
Sales Event Days
Delivery Experience
Content type
Case Study
Rob McEwan at Mighty Ape
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