Delivery Experience

The Kennerley Group and NZ Post

This year’s Market Sentiments report brings shopper and retailer research together into nine integrated insights. Each insight explores what’s changing, why it matters to your business, and what you can do to respond.

We explore 5 key areas of a great delivery experience that gives you a competitive advantage.

For Mighty Ape delivery is that moment of truth that defines the entire customer experience. They manage their systems, processes and staffing around getting parcels into the NZ Post network as fast as possible.

A seamless delivery experience has always been a primary concern for our customers.

Our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead.

Our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead.

Visibility and transparency is important to online shoppers. Renowned neuroscience educator Nathan Wallis joins us in the first of this three-part video series where he shares why online businesses cannot underestimate the importance of visibility in the customer journey.

We look at the key moments retailers need to focus on for a great delivery experience.

Tracy Ahern from Au Natural Skinfood talks about how they’ve adapted, and continue to succeed on the global stage, despite COVID-19.