Delivery Experience

NZ Post’s GM Safety and Wellbeing, Rex Middelbeek, shares how NZ Post prepares its people for Peak and five practical ways businesses can keep their teams safe, well and ready for increased demand.

During Peak, when order volumes increase and customer expectations are at their highest, even small improvements to the delivery experience can have a meaningful impact on customer satisfaction and loyalty.

The Kennerley Group and NZ Post

This year’s Market Sentiments report brings shopper and retailer research together into nine integrated insights. Each insight explores what’s changing, why it matters to your business, and what you can do to respond.

We explore 5 key areas of a great delivery experience that gives you a competitive advantage.

For Mighty Ape delivery is that moment of truth that defines the entire customer experience. They manage their systems, processes and staffing around getting parcels into the NZ Post network as fast as possible.

Our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead.

Our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead.

Visibility and transparency is important to online shoppers. Renowned neuroscience educator Nathan Wallis joins us in the first of this three-part video series where he shares why online businesses cannot underestimate the importance of visibility in the customer journey.