Expert Opinion

Our annual look at how online retailers and shoppers saw the last year and what they are prioritising in the year ahead. Along with key insights, it features two case studies and an expert opinion.

Reaching new customers around the world may not be as difficult as you think. In our Going Global Guide we outline some of the things you need to consider to get going.

Kiwis embraced this November’s big online sales events – Click Frenzy, Singles’ Day, Black Friday, and Cyber Monday. While on the surface the numbers were impressive, the real story is the impact that tough economic conditions continue to have on how Kiwis spend.

We explore 5 key areas of a great delivery experience that gives you a competitive advantage.

10 useful tips to attract new shoppers, and grow the value of existing customers, from this year’s sales event days.

Shopper and retailer research, case studies and expert opinions on the state of online shopping 2022.

The relationship between COVID and online shopping took an unexpected turn in Q1 2022. What happened and why?

Kiwibank’s Chief Economist, Jarrod Kerr, tells us what’s driving our economy and his outlook for the future.

The Meat Box has been embracing change through lockdowns, delivering strong results for them and good lessons for other online retailers.

Practical ideas to attract new shoppers to your online store and to grow the value of existing customers.