Shopper profiles 2020

Where is spending coming from?

  • The top three regions by sales volume were Auckland ($227m),Wellington ($66m) and Canterbury ($63m).
  • The largest sales growth (compared to November 2019) was in Hawke's Bay (38%), Marlborough (35%) and Nelson (34%)

Who’s spending?

  • The leading age groups by sales volume were 40-45 year olds ($73m) and the 35-40 and 45-50 year olds (with $65m each).
  • The largest sales growth, compared to last year, was in the older 75-80 age group (51%) and in the younger 15-20 age group (36%).

What are they buying?

  • The top sectors by sales volume were Department & Variety  ($120m), Specialty Food, Groceries & Liquor ($108m) and Homewares, Appliances & Electronics ($77m).
  • The largest sales growth (compared to November 2019) was in Homewares, Appliances & Electronics (61%) and Clothing & Footwear (45%).
  • Marketplace sales volumes were up 34% compared to November 2019.
woman shopping online

Online retail grows as cautious confidence returns

The first half of 2026 is showing us the early signs of a retail recovery. Online spending in the first half of 2026 was up 12% compared to the same period in 2025.
NZ Post driver and van

Getting your team ready for peak performance

NZ Post’s GM Safety and Wellbeing, Rex Middelbeek, shares how NZ Post prepares its people for Peak and five practical ways businesses can keep their teams safe, well and ready for increased demand.