In the latest Report
Insight 3
Trust is the currency of choice
Trust and transparency have become some of the biggest determinants of retail success. Kiwi shoppers are increasingly looking for signs of legitimacy and reassurance before choosing who to buy from.
Trust must be earned, but the good news is local retailers have a distinctive advantage.
Insight 2
AI is the new front door to retail
AI is quickly emerging as a powerful new tool in
helping shoppers find value by curating product options, reviews and prices. But most shoppers aren’t handing over their purchase decisions to AI yet.
They’re using it to search, meaning AI visibility is the immediate challenge, and opportunity, facing retailers.
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eCommerce Market Sentiments 2025
Our annual look at how online retailers and shoppers saw the last year and what they are expecting and prioritising in the year ahead. Along with key insights, it features three in-depth studies – including our new optimising delivery research - to help you grow your online business.
